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Chalmers University of Technology wishes to provide its customers with leading electronic resources in an easily discoverable format. For this reason, the university started using the world’s leading discovery service Summon with the aid of their partner LM Information Delivery. Now the 200 research groups and nearly 10,000 students of this high-class university located in Gothenburg, Sweden, can easily find the resources they need.
Daniel Forsman works as the Head of Library Information Resources and Discovery at the Chalmers Library. In his daily work, Forsman promotes the library’s operations in many ways, through different strategic and development projects, for instance.
“The collections of the Chalmers Library are increasingly electronic. For instance, in 2010, approximately 97–98% of our budget was spent on electronic resources,” says Forsman.
The Chalmers Library initiated cooperation with LM Information Delivery in the autumn of 2010, when they started using the Summon service. Cooperation was further strengthened in the spring of 2011 as LM Information Delivery was selected the subscription management services provider for the library.
“There are various concerns related to significant changes, such as transferring the entire subscription service from one provider to another. Nevertheless, we have been extremely satisfied with LM Information Delivery’s customer service and response times. LibNet has also proved to be a clear, efficient and easy-to-use subscription management and tracking service,” says Forsman.
Before the Summon discovery service was taken into use, students at Chalmers had to start their information searches by selecting the database that was best suited for the search in question. According to Forsman, the information search process was difficult even for experienced librarians.
“With the Summon discovery service, we can use nearly all resources through a single user interface. This is a significant improvement for our customers. Furthermore, with the Relevance Ranking function and the view search users can easily move to the search results and find the information they are looking for more quickly. User feedback has been extremely positive. When comparing Summon with a traditional metadata search or a combined search, it is significantly faster and free of problems caused by unequal processing of different metadata items.”
Thanks to LM Information Delivery and its Serials Solutions partner, the implementation process of the Summon service took only seven weeks. Forsman says that the most complicated aspects of the implementation process were the review of local workflows and the correction of inconsistencies in the local catalogue.
Currently more than 90% of Chalmers’ collections are available through the Summon service. This means over 260 million records.
In addition to his work at Chalmers, Forsman has been actively involved in the development of library services, such as the Summon service and the indexation of its Swedish content.
“I have a vision, in which all content is arranged in a central directory that is provided as a service to libraries. A service-based structure would give libraries an opportunity to work with programming interfaces and to add and obtain content from and to a database. This would enable libraries to integrate local workflows seamlessly with the central database as well as to create content to this database. In this way, the system could be localised and adapted to the particular needs of each case.”